Refund Policy
Effective date: [effective date]
Draft — requires legal review before launch. Check it against your payment processors' contract terms (for example,
how long partial cancellations are possible) and the withdrawal-of-offer rules of Korea's e-commerce consumer protection law. Also have
counsel confirm (a) how reselling API credits relates to each AI provider's terms, and (b) whether stored balances are regulated
stored-value / prepaid payment instruments under Korea's Electronic Financial Transactions Act.
1. Unused balance
- Unused balance can be refunded at any time. In the dashboard, go to Wallet → Top-up history and choose Refund on a payment; the amount is returned to the card you paid with.
- If you topped up several times, each payment can be refunded up to what remains of that payment. Partial refunds are allowed.
- Top-ups paid in Korean won are refunded in won at the exchange rate used for the purchase, so there is no gain or loss from rate changes.
- Card refunds usually appear within 3–7 business days, depending on your card issuer.
- Payments too old for the processor to cancel are refunded by bank transfer to an account in your name — email [contact email].
2. Amounts already used
Amounts already spent on model calls are not refundable. We will, after review, credit your balance back in these cases:
- A service error caused a charge to be calculated incorrectly
- You were charged for a request that was not processed
Report billing errors to [contact email] with the time and model from your usage history. We reply within 7 business days.
3. Seller earnings
Earnings are withdrawn, not refunded. Once the hold period has passed, request a withdrawal from the dashboard.
4. Suspended or deleted accounts
- Unused balance of members who delete their account or are suspended is refunded to the original payment method.
- Held earnings of Sellers suspended for fraudulent selling, such as listing stolen keys, are reclaimed and may be used to compensate affected members.
5. Contact
[Company name] · [contact email] · [Phone]